FAQ

HOW CAN I CHANGE MY SHIPPING ADDRESS?

By default, the last used shipping address will be saved into to your Sample Store account. When you are checking out your order, the default shipping address will be displayed and you have the option to amend it if you need to.

How long does shipping take?

Cape Town and Stellenbosch orders will be fulfilled within 5 working days from date of purchase. Delivery time will vary depending on your location. 

How much does shipping cost?

Domestic shipping and delivery costs in South Africa are R30 but free if the order is over R700.

What if the billo is submerged and the cushion inner gets wet?

Not a problem! The material inside the inner is called batting which dries pretty well if . All you need to do is take the cushion inner out of the cover and lay the two out in the sun to dry. This shouldn't take more than a few hours after which your billo will be back to full health!

 

If you have any more questions we'd love to assist!

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